Complaints Policy

Speak to the experts today!

Rapid response

usually within the hour

No call out charge

transparent pricing

Approved

by Trading Standards

Trusted

We are a Which? Trusted Trader

Qualified

experienced and professional

Guaranteed

All work is guaranteed and insured

Complaints Policy


We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 01752 215173, or write to us 124 Leatfield Drive, Plymouth, Devon, PL6 5EZ

or email us at info@theplumbingdoctor.co.uk.

We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209 or by going to https://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

A 5 STAR SERVICE GUARANTEED

Take a look at some of the feedback from our customers in Plymouth and surrounding areas:

OUR PLUMBERS ARE ON CALL IN PLYMOUTH AND ALL SURROUNDING AREAS, INCLUDING:


 

Saltash

Landrake

Tavistock

Ivybridge

Yelverton

Princetown

Torpoint

Liskeard

Contact Us Form






Attach a photo up to four photos (optional)



Cookies help us deliver our services. By using our services, you agree to our use of cookies. More Info | Close